Privacy Policy

Last Updated: June 1, 2026

TrustedLife Privacy Policy

TrustedLife ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how the TrustedLife mobile application collects, uses, stores, and protects user information.

By using the TrustedLife application, you agree to the practices described in this Privacy Policy.

1. About the Application

TrustedLife is a mobile application designed for registered PG (Paying Guest) residents. Users are created and managed by authorized administrators through a web-based management panel. The mobile application does not provide public registration or account creation functionality.

The application allows users to:

• Log in using credentials provided by the PG management.
• View their dashboard and account information.
• View rent and payment history.
• Create support tickets.
• Reply to support tickets.
• Upload images related to support tickets.
• View and update profile information where permitted.

2. Information We Collect

a) Account Information

When your account is created by the PG management, we may store:

• Full name
• Mobile number
• Email address (if applicable)
• Resident or tenant identification details
• Login credentials

b) Profile Information

The application may display profile-related information associated with your account, including:

• Name
• Contact details
• Room or tenant information
• Other information provided by the PG management

c) Ticket and Support Data

When you create or respond to a support ticket, we may collect:

• Ticket messages
• Descriptions submitted by you
• Uploaded images or attachments
• Date and time of ticket activity

d) Rent and Payment Information

The application may display rent-related information, including:

• Rent history
• Payment records
• Outstanding dues
• Transaction references maintained by the PG management system

e) Device and Log Information

For security, troubleshooting, and service improvement purposes, we may automatically collect:

• Device type and operating system
• Application version
• Login activity
• Error logs and diagnostic information
• IP address and usage information

3. How We Use Your Information

We use collected information to:

• Authenticate and manage user access.
• Display resident-related information.
• Process and manage support tickets.
• Display rent and payment history.
• Maintain application security.
• Troubleshoot technical issues.
• Improve application performance and user experience.
• Comply with legal obligations.

4. Image Uploads

Users may upload images when creating or responding to support tickets.

These images are used solely for:

• Ticket resolution
• Maintenance requests
• Support communication

Uploaded images are stored securely and accessed only by authorized personnel responsible for resolving the related ticket.

5. Data Sharing

We do not sell, rent, or trade personal information to third parties.

Information may be shared only:

• With authorized PG management personnel.
• With service providers involved in hosting, maintenance, or technical support.
• When required by law, legal process, or government authority.
• To protect the security, rights, or property of TrustedLife or its users.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain user information only for as long as necessary to:

• Provide services through the application.
• Maintain tenant and payment records.
• Resolve disputes and support requests.
• Comply with legal and regulatory requirements.

8. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Raise concerns regarding data processing.

Requests should be directed to the contact information provided below.

9. Third-Party Services

The application may use third-party services for hosting, analytics, notifications, file storage, or technical operations. Such services may process information in accordance with their own privacy policies and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be made available through the application or other appropriate channels. Continued use of the application after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your information, please contact:

TrustedLife Support
Email: support@trustedlifegurgaon.co.in
Organization: TrustedLife

By using the TrustedLife application, you acknowledge that you have read and understood this Privacy Policy.